Reliable technical support is critical to keeping your operations running smoothly. At EWP Systems, our dedicated team is available to assist with all your equipment-related queries.
Expert Technical Support – When You Need It Most
When your Elevating Work Platform (EWP) is down, every second counts. That’s why our Technical Support Service is here to keep your operations moving—swiftly, safely, and with confidence.
What You Can Expect From Our Support Team
Experienced Technicians: Our team has in-depth knowledge of a wide range of EWP models and systems. Whether it’s an electrical fault, hydraulic issue, or software query—we’ve seen it, solved it, and can guide you through it.
Fast Response Times: We know that downtime costs. Our priority is getting you back up and running as quickly as possible—over the phone, via video support, or by dispatching technicians if needed.
Remote Diagnostics: Many issues can be resolved without a site visit. Our team can walk you through troubleshooting steps, interpret fault codes, and provide real-time support to minimise disruption.
Parts & Service Coordination: If replacement parts or on-site servicing is required, we’ll handle it—quickly and efficiently. No chasing or guesswork needed.
Whether you’re an operator on site or a fleet manager in the office, we’re just a call away.
Reliable support isn’t a luxury—it’s a necessity. Trust us to keep your EWP systems safe, compliant, and performing at their best.
How We Support You
Troubleshooting technical issues efficiently.
Providing expert advice for optimised operations.
Offering guidance on equipment maintenance and repairs.
Why Choose EWP Systems for Technical Support?
We are committed to providing fast, reliable, and expert support to ensure your equipment performs at its peak.
FAQs for EWP Technical Support
What is included in EWP technical support?
EWP technical support covers diagnostics, troubleshooting, calibration, software updates, and assistance with operational or safety system issues. Our team is available to resolve both on-site and remote technical concerns.
Do you offer remote EWP technical solutions?
Yes, we provide remote diagnostics and technical guidance to help operators and maintenance teams address minor issues without needing an on-site visit, wherever possible.
What types of elevated work platforms can you provide technical support for?
Our support covers all major types of EWPs, including scissor lifts, boom lifts, vertical lifts, trailer-mounted units, and truck-mounted platforms, across a wide range of brands and models.
How quickly can I get technical support for my EWP?
EWP Systems offers responsive technical assistance with flexible scheduling. In urgent cases, we strive to offer same-day or next-day support depending on your location and issue severity.
Can you provide technical support for older or discontinued EWP models?
Yes, our experienced technicians are trained to handle a wide variety of EWP models, including older and less common units. We also help source compatible parts if needed.
What is “support technique EWP”?
“Support technique EWP” refers to technical support services for elevated work platforms. At EWP Systems, this includes electrical troubleshooting, hydraulics support, structural diagnostics, LV insulation issues and general equipment fault resolution.
Why choose EWP Systems for EWP technical solutions?
We combine deep industry knowledge with practical field experience to deliver fast, reliable, and cost-effective technical solutions, ensuring minimal downtime for your operations.
Do I need a service contract to access EWP technical support?
No, you can access our technical support services on a one-off basis or through a maintenance plan. We offer flexible options depending on your operational needs and equipment fleet size.
Is technical support available outside of standard business hours?
Yes, emergency technical support can be arranged outside regular hours. Please contact our support team in advance to check availability and response times.
Do you provide technical training for EWP operators or technicians?
Absolutely. EWP Systems offers customised technical training to help your staff understand the functionality and maintenance of your equipment, enhancing safety and uptime.